Questions? 976 632 349 – info@cleantrials.com

BRAND

THE BEGINNING

Everything came after a good training in the hard winter, just after 2013 season finished. Things had gone well athletically for Abel, but he was still worried about the long-term future. In 2013 he won everything in the discipline of 20 inch Trials, riding for a French brand. The possibility of creating a future just riding competition was almost impossible, after getting these titles and taking care about making a good communication of them, he was not able to get any main sponsor that could support him the coming seasons.

 The conversation at home that day was crucial. It was decided to start a new stage, with a long time in mind. The plan was to create a brand of bikes and components. It was definitely a tough challenge for everyone, there were a lot of economical investment, time and hard work, and that could be hard to mix with training and competitions. But as good trialist, the hard and toughest way is the one we love . The idea was to produce a quality brand, born of pure competition, and that is where it was born, in May 2014.

PHILOSOPHY

From Clean Trials, the main goal is to provide a great service for our customers and dealers, respecting equally both of them. For us, a new customer deserves the same treat as a big dealer, we take care of each one finding the best solution. We have a wide program of parts in stock to assembly customized bikes, even our dedication to large production series is also maximum. That´s another of our missions. When you unpack our brand new bike, you just have to fit the front Wheel and go riding, training or competing in the World cup. We try to mix everything under the same brand: competition, service, availability and support.

PRODUCTION AND DISTRIBUTION

Our products have been produced using the latest technology and manufacturing procedures, passing extensive tests in the laboratory and in sections before going into mass production. When we start the mass production, we are completely sure that these part works well and efficiently. All of our products, including wheels, are assembled and hand-crafted in our workshop in Spain. Only this way allows us to control every single detail of our bikes. Our products are sold in our website or through dealers or authorized distributor. This strong cooperation, enables us to invest a lot in I+D, develop more and better products constantly…

INNOVATION

CLEAN BIKES was born with the clear target and mission to bring not existing technical solutions up to now in the BIKE TRIAL world. Only from the high competition demands and perspective, the improvement points and needs can be detected. Looking for not existing solutions means innovation, and CLEAN was born with this unique target.

DEVELOPMENT

Trial has changed and evolved a lot during last years. Riders train harder, they are stronger, they jump higher and longer…the position on the bike is totally different now. In Clean, we try to find the perfect products to fit in your bike, to help you jump higher and longer. Making the innovation real and apply it into products takes a long time, sacrifice, tests and huge investments. Abel Mustieles and CLEAN development team spend months and big efforts to achieve the goals and make the new technical solutions and products available for all users with a clear target to bring TRIALS to the next level: TRIALS 2.0

NONCONFORMISM

Only the hard-working and tireless spirit of all CLEAN team can guarantee a continuous evolution. This strong character is reflected into each bike, frame or components where the unconformity to keep on evolving never stops.

DESIGN

Innovation, high performance and functionality are not against state-ofthe- art design. The perfect blend of astonishing designs, premium materials and latest technologies make CLEAN the new benchmark in this high- demanding discipline, where even the most minimal details count

QUALITY

Only the handcraft, the special care of every single detail, the passion, the commitment, the technology and the premium materials used during development, manufacturing and assembling processes of our bikes and components can guarantee maximum levels of quality and a sublime finish.

COMPETITION

CLEAN builds bikes for the best ones. Our race team has won more than 60 European and World Championships. We support them in his road to success providing them our best carbon fiber and aluminum styles, duly fine-tuned an perfectioned together with them, year after year.

PASSION

CLEAN is the fruit of more than 20 years practicing BIKE TRIAL, training and competing at the highest level. The entire CLEAN team, led by Abel Mustieles and his family, work hard every day to transfer all his passion for this sport into their bikes and parts.
One whole life around BIKE TRIAL.

FAQ

SHIPPING

Shipments in Spain takes around 24h-48h

Shipments within Europe takes around 72h-96h

The bikes are shipped in carto boxes measuring 126x64x21 (20 “) and 138x70x21 (26”)

Shipments to the Peninsula are:

  • Purchases over € 79 free shipping
  • Bicycles: free
  • Spare parts: 6€
  • We do not ship to Ceuta or Melilla
  • Balearic Islands: 9€
  • Andorra: 9€
  • Portugal: 6€

Shipments to Europe:
Austria, Belgium, France, Italy, Germany, United Kingdom, Holland, Denmark, Hungary

  • Bikes: 25€
  • Other products: 14€

Shipments to the rest of Europe:

  • Bike: 25€
  • Other products: 23€

You will receive an email confirmation of shipment from the web. And the day before receiving the package you will receive a tracking to control the arrival time.

We ship to all Europe. For international shipments, contact us at info@cleantrials.com

Yes, you will have to contact us to meet when. It is possible that we give you the bike inside a box or without a box, depending on the model and the stock at that moment.

PAYMENT

These are the forms of payment we accept: Bank transfer, card, Paypal and cash on delivery (cash on delivery only available in Spain)

What cards do you accept? Visa and Mastercard

When will it be charged on my card? It will be charged just after confirm the order

There is additional charges? No, there are no additional charges

When will I receive your payment information? You will receive our payment information in the order confirmation.

What reference do I use in the payment? You must use the order number to make it easy for us to identify your payment, because if you don´t, we can take another day to find out your payment.

Will I know that you have received the payment? You will receive a confirmation email when the payment arrives.

Attention! Only available in Spain. The limit of the order is € 3500.

We charge 2.5% of the total order for management, with a minimum of 2.5 €

We are working on a financing system of our own. But for now, you can contact your bank to do it effectively

You will receive a confirmation email when the payment arrives. If you use a different reference to the order number in the payment, we can delay in finding it.

At the moment we send you the order you will receive the invoice by email.

ORDERS

Very easy. You can click the “buy” button on the items you need. Once added to the shopping cart, you can continue shopping, or go to the “checkout”. If you choose to confirm the payment, you must create an account on our website, or you can log in if you already have one. Choose your shipping address, confirm your payment method and confirm the order.

You can check the status of your order in your account. These are the states that you can find:

  1. IN PROCESS: Once we manage it and the proforma is sent to you. Also for orders COD
  2. PAID: Automatic when paying by Card or Paypal. Manual when the transfer arrives.
  3. SENT: Shipment confirmation
  4. CANCELED: If you have not paid in more than 10 days.

Yes, if we have not sent the order, you are on time. The best way is to contact us via phone or email.

Yes, you can call us and send an email to cancel your order.

Yes, in a while, we will have the configurator ready. For now, you will have to contact us.

Yes, the outlet category are products of previous seasons.

Yes, you can meet us and come to see us to try one of the test bikes we have.

EXPORT

Yes, the VAT will not be charged in countries outside the EU. Even if you have a VAT number, we can make you an invoice without VAT.

Within the EU, you do not have to pay fees. For countries outside the EU, such as SWITZERLAND, yes, the transport company will contact you with prior notice.

MAINTENANCE

Yes, you can choose the maintenance package we have detailed in the “maintenance” section

Ideally, check it at least once a month. If you are not an expert, and you have any questions, you can contact us. We offer review and maintenance packages if you want us to do it for you.

CLAIMS / WARRANTY

You must get in touch with us as soon as possible in our email info@cleantrials.com or phone +34 976 632 349

No problem, contact us and we will give you a solution at the moment

No problem, contact us and we will give you a solution at the moment

You must contact us to arrange it. Please be careful packing the bike again before sending it.

The ideal thing is to send the bike in the same box you received it and using the packaging materials you received. Try not to throw them away and unpack the bike delicately.

Cleantrials parts are guaranteed for 6 months from the date of shipment.

Yes, our “Crash Replacement” program is designed for that, contact us to know the prices of your replaced or repaired bike.

No, when the frame is modified, the warranty is lost

You will need the invoice of the original buyer, in that case, we can give you a commercial guarantee in case it is within the terms of the real warranty.

Everything has warranty.

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