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SHIPPING
WHAT IS THE DELIVERY TIME WITHIN SPAIN?
Shipments in Spain takes around 24h-48h
WHAT IS THE DELIVERY TIME WITHIN EUROPE?
Shipments within Europe takes around 72h-96h
HOW DO YOU SHIP THE BIKES?
The bikes are shipped in carto boxes measuring 126x64x21 (20 “) and 138x70x21 (26”)
WHAT IS THE SHIPPING COST?
Shipments to the Peninsula are:
- Purchases over € 99 free shipping
- Bicycles: free
- Spare parts: 9.5€
- We do not ship to Ceuta or Melilla
- Balearic Islands: 10€
- Andorra: 10€
- Portugal: 9.5€
Shipments to Europe:
Austria, Belgium, France, Italy, Germany, United Kingdom, Holland, Denmark, Hungary
- Bikes: 25€
- Other products: 14€
Shipments to the rest of Europe:
- Bike: 25€
- Other products: 23€
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive an email confirmation of shipment from the web. And the day before receiving the package you will receive a tracking to control the arrival time.
WHAT COUNTRIES DO YOU SEND TO?
We ship to all Europe. For international shipments, contact us at info@cleantrials.com
CAN I COLLECT MY BIKE DIRECTLY IN CLEANTRIALS HQ?
Yes, you will have to contact us to meet when. It is possible that we give you the bike inside a box or without a box, depending on the model and the stock at that moment.
PAYMENT
HOW CAN I PAY FOR MY ORDER?
These are the forms of payment we accept: Bank transfer, card and Paypal
QUESTIONS ABOUT CARD PAYMENT
What cards do you accept? Visa and Mastercard
When will it be charged on my card? It will be charged just after confirm the order
There is additional charges? No, there are no additional charges
QUESTIONS ABOUT PAYMENT BY BANK TRANSFER
When will I receive your payment information? You will receive our payment information in the order confirmation.
What reference do I use in the payment? You must use the order number to make it easy for us to identify your payment, because if you don´t, we can take another day to find out your payment.
Will I know that you have received the payment? You will receive a confirmation email when the payment arrives.
ARE THERE POSSIBILITIES OF FINANCING MY PAYMENT?
We are working on a financing system of our own. But for now, you can contact your bank to do it effectively
WHEN WILL I RECEIVE THE CONFIRMATION OF MY PAYMENT?
You will receive a confirmation email when the payment arrives. If you use a different reference to the order number in the payment, we can delay in finding it.
WHEN WILL I RECEIVE MY INVOICE?
At the moment we send you the order you will receive the invoice by email.
ORDERS
HOW DO I ORDER IN CLEANTRIALS.COM?
Very easy. You can click the “buy” button on the items you need. Once added to the shopping cart, you can continue shopping, or go to the “checkout”. If you choose to confirm the payment, you must create an account on our website, or you can log in if you already have one. Choose your shipping address, confirm your payment method and confirm the order.
HOW DO I KNOW THE STATUS OF MY ORDER?
You can check the status of your order in your account. These are the states that you can find:
- IN PROCESS: Once we manage it and the proforma is sent to you. Also for orders COD
- PAID: Automatic when paying by Card or Paypal. Manual when the transfer arrives.
- SENT: Shipment confirmation
- CANCELED: If you have not paid in more than 10 days.
CAN I ADD SOMETHING TO MY ORDER?
Yes, if we have not sent the order, you are on time. The best way is to contact us via phone or email.
CAN I CANCEL MY ORDER?
Yes, you can call us and send an email to cancel your order.
CAN I CUSTOMIZE MY BIKE?
Yes, in a while, we will have the configurator ready. For now, you will have to contact us.
DO YOU HAVE AN OUTLET CATEGORY?
Yes, the outlet category are products of previous seasons.
CAN I TRY A CLEANTRIALS BICYCLE BEFORE PURCHASING IT?
Yes, you can meet us and come to see us to try one of the test bikes we have.
EXPORT
DO YOU DEDUCT SPANISH VAT FROM SHIPMENTS OUTSIDE EUROPE?
Yes, the VAT will not be charged in countries outside the EU. Even if you have a VAT number, we can make you an invoice without VAT.
WHAT TARIFFS OR CHARGES ARE IN SHIPMENTS OUTSIDE EUROPE?
Within the EU, you do not have to pay fees. For countries outside the EU, such as SWITZERLAND, yes, the transport company will contact you with prior notice.
MAINTENANCE
CAN I SEND MY BIKE FOR INSPECTION OR MAINTENANCE?
Yes, you can choose the maintenance package we have detailed in the “maintenance” section
CAN I CALL FOR DOUBTS ABOUT MAINTENANCE?
We are here to Help!
WHEN I HAVE TO DO A MAINTENANCE TO MY BIKE
Ideally, check it at least once a month. If you are not an expert, and you have any questions, you can contact us. We offer review and maintenance packages if you want us to do it for you.
CLAIMS / WARRANTY
MY BIKE HAS BEEN DAMAGED DURING TRANSPORTATION
You must get in touch with us as soon as possible in our email info@cleantrials.com or phone +34 976 632 349
I WANT TO CONTACT YOU FOR A CLAIM
No problem, contact us and we will give you a solution at the moment
I HAVE DISCOVERED A DEFECT IN MY BIKE
No problem, contact us and we will give you a solution at the moment
WHAT SHOULD I DO IN CASE OF A RETURN?
You must contact us to arrange it. Please be careful packing the bike again before sending it.
HOW DO I PACK MY BIKE TO SEND IT BACK?
The ideal thing is to send the bike in the same box you received it and using the packaging materials you received. Try not to throw them away and unpack the bike delicately.
WHAT WARRANTY DO CLEANTRIALS HAVE?
Cleantrials parts are guaranteed for 6 months from the date of shipment.
DO YOU OFFER A CRASH REPLACEMENT PROGRAM OUT OF WARRANTY?
Yes, our “Crash Replacement” program is designed for that, contact us to know the prices of your replaced or repaired bike.
DO I HAVE WARRANTY AFTER MODIFYING MY FRAME?
Yes, our “Crash Replacement” program is designed for that, contact us to know the prices of your replaced or repaired bike.
DO I HAVE WARRANTY AFTER MODIFYING MY FRAME?
No, when the frame is modified, the warranty is lost
HAVE I PURCHASED A SECOND-HAND BIKE, DO I HAVE WARRANTY?
You will need the invoice of the original buyer, in that case, we can give you a commercial guarantee in case it is within the terms of the real warranty.
IS THERE ANYTHING THAT HAS NO WARRANTY?
Everything has warranty.